Empathy is the ability to understand and share the feelings of others. In sales and marketing, empathy is essential. When you put yourself in your customer's shoes, you can understand…
In this blog post, let us take a look at how to earn the trust of customers. Before that, why is earning trust important? Customers buy only from people or…
As a sales or marketing professional, you know that acquiring new customers is important for growing your business. But did you know that retaining existing customers can be even more…
Some thoughts, on Sales, Customer relationships, and Business in general: 1. One size doesnโt fit all. 2. Everyone needs to "eat" [read it as "buy"]. 3. They may need supplies…
My recent interactions with three companies were nothing but Mini Masterclasses for free. Let me explain. The first one was a nut company. A company that sells nuts & dry…
๐๐๐๐ง๐ฃ๐๐ฃ๐ ๐ฉ๐ค ๐จ๐๐ก๐ก is not only important for the ๐จ๐๐ก๐๐จ๐ฅ๐๐ค๐ฅ๐ก๐ but also for ๐๐ฃ๐ฎ๐ค๐ฃ๐ who is not in #Sales. Why am I saying this? I find that people who work in…
I attended a masterclass last evening. The learnings are for a lifetime. Here's the deal: Never speak when your customer speaks. It's rude/impolite & doesn't serve any purpose.Watch your tone…