3:55 pm is your appointment. Be specific. Ms.Jules has another meeting at 4 pm.
That was a scene from the movie “The Intern”.
The movie captures the #startup scene quite well.
Among all that,
- The #speed with which the entire team operates,
- The founder getting into customer service calls,
- The founder taking special efforts to ensure that a customer, a would-be bride, receives her dress on time in an impeccable manner,
- The founder visiting the warehouse and teaching the staff how to pack the stuff after ordering an item from the company herself &
- Congratulating someone in the team by ringing a bell when he/she achieves some milestone
are some of the great moments to learn from.
A lesson in #customerexperience #timemanagement
And if there is one difference between startups and big businesses, then this is that: Startups know how to use their time effectively and they don’t do long meetings. Decisions are taken on the fly. People are empowered to take decisions.
In contrast, when we want to reach someone in big businesses, you always hear that they are in a meeting.
Let us pledge to use #time effectively.
#happyselling #b2b #changethegame #sales #marketing #customerservice
They are all #hiring.
- Algolia – https://www.algolia.com/ – Search as a Service
- ASAPP – https://www.asapp.com/ – Create better customer experiences
- BigID – https://bigid.com/ – Data Discovery, Privacy & Protection
- Dialpad – https://www.dialpad.com/ – Business VoIP
- Frame.io – https://frame.io/ – Video Collaboration Platform
- Gong – https://www.gong.io/ – Revenue Intelligence for Teams
- Loom – https://www.loom.com/ – Video Messaging for Work
- Sendbird – https://sendbird.com/ – Chat Platform
- Tray.io – https://tray.io/ – General Automation Platform for Business
- Webflow – https://webflow.com/ – Responsive Web Design Tool, CMS
Try to use these tools for improving your marketing & sales effectiveness and also improving your customer experiences.
You can also use this list as Sales leads.
#sales #marketing #customerexperience
#customerexperience #CustomerExperiencetools #Cuttingedgetech #Marketingtools #Salestools #Startups #happyselling #b2b #changethegame #b2bsales #newtech #fundedcompanies #hiring #jobs #cx #marketingautomation #saleseffectiveness #gong #bigid #datadiscovery #leadgen #leadgeneration
Those were the days I didn’t know where to start.
I had started my consulting business and I was struggling to get clients. I was into pure play IT Consulting. Also, I had partnered with two software product companies then. It wasn’t easy.
That was the time, I was asked by some customers if I could help them find talent. I hadn’t thought of Recruitment / Placement as a business until then. I jumped at the opportunity. Like any normal sales guy would. I was and am a die-hard optimist.
My team & I went on to build a great name for the next several years. My company Gyanagni Consulting was synonymous with QUALITY. We found only highly talented people & spoke to them about our clients first. We didn’t speak about the opportunity first. Our approach was entirely different from the rest of the market.
I am a Sales guy. So, like any typical sales guy, I sold the jobs to the job seekers but only after I sold them on the Organization. I sent them an email with the JD and a list of reasons why they should consider joining my client. I doubt anyone did that during that time and many candidates had told me that that helped them take a decision.
Similarly, at the client’s end, my team & I wrote a summary page for each candidate. The summary page would have all the details and a note on the awards, certifications, attitude etc.
Several clients had told us that the summary page was phenomenal and that helped them save time. The profiles we shared with our clients were looked at with great respect.
- One leads to the other. Treat all the small opportunities that come your way with utmost attention. Who knows, what’s in store.
- Add value howsoever small it is.
- Be human.
- Say thank you, as often as you can.
- Smile always.
- Spread the cheer.
Those were the happy days of my career. I was just then starting off in Sales and beginning to learn the ropes. One thing I was very clear right from beginning was that I would deliver on the promises I made and see to it that the customer benefits from the association. And “business is not always done for profit” is something I truly believed. In every interaction I wanted to provide value.
There was an account, a Public Sector Bank, which I wanted to break into. [No, not as in “I wanted to break into a bank”.] Jokes apart, it was pretty difficult. Then an opportunity came by. I did everything I should and won the order. It was an order for a software with multiple licenses, one for each location. That must have been during the year 1996. The Software was available on CD but this client requested for floppy disks. Well, we had an option for 3.5″ disks. But the client had only 5.25″ floppy disk drives in all locations. I committed to the client that we will deliver the software in 5.25″ media that can be installed. Of-course after checking with my tech support executive.
Going the extra mile to satisfy the clients.
I was fortunate to have had colleagues who would back me up and deliver on the promises I made to the clients. One day rather one night, the tech support executive and I stayed back in office. My colleague cracked it and created a installable copy on 5.25″ floppy media. All I had to do next was copy that set onto blank 5.25″ floppies. Though it was a very laborious task, I did that. We must have been awake till about 3 or 4 in the morning that night. Finally we delivered on our promise.
Do you have such stories to share? Please let me know in the comments.
#customerservice #salestips #sales