As a small business owner, mastering essential customer service skills can make all the difference in building a loyal customer base and ensuring long-term success. Excellent customer service helps you stand out from the competition, enhances customer satisfaction, and drives repeat business.
“Mastering the Art of Cold Calling: Strategies for Success” is an effort to help Sales Professionals appreciate the benefits of Cold Calling and master the art of cold calling. Introduction: Cold calling, though often met with apprehension, remains an effective tool for generating leads and driving sales. In this blog post, we will explore valuable … Read more
“Good Morning, Sir! My name is Kannan & I am calling from XYZ company. And this is regarding the Business Intelligence Solutions we offer. Is this a good time to talk?” That was my cold-calling script many years ago. Nothing wrong with it. But times have changed. Instead of talking about your Product/Service, you need … Read more
Finding a problem that they aren’t aware of. Illuminating them of that problem. Making the prospects come to their own conclusion. Applying no sales pressures. Having a ready-made solution to the problems that they are facing. “Recipe for success in sales.” Happy Selling! #b2bsales #problemsolving #kkrocks
My recent interactions with three companies were nothing but Mini Masterclasses for free. Let me explain. The first one was a nut company. A company that sells nuts & dry fruits for a premium. The premium is to make you think that their products are of high quality. Like everyone else, I too equate high … Read more
I was interested in watching a particular movie on Prime video. Do you know why? The only reason was that it was about starting a business & scaling it up like crazy. Moreover, it was a true story. As usual, I checked the IMDb rating [not that I am a fan of imdb]. But I … Read more
There is gloom all over. Markets are down. SaaS is down. Right? But there’s some good news. The following startups have recently raised Series A / B / C / D funding: UAE recruiting platform Ogram PayEngine Singapore based metaverse startup BUD Chainalysis Jaipur startup WoodenStreet Health-tech startup Medznmore Healthcare + BNPL startup Walnut [hellowalnut] … Read more
That was a publishing company. They were our customers. But no one had visited them in years. One fine day, I visited them. I was allowed to meet the owner. He wasn’t talking at all. “Hmm”, “ok”, and “right” were the replies I got. It is quite natural. You sell. Then you don’t turn up … Read more
Empathy in Sales can help you build strong relationships with your clients. If there is an issue, you should ask them: “what’s going on?”, to understand. Clients do have bad days at times. But having empathy in sales will help you solve the issues for your clients. Read this story to find out how I … Read more
Problem-solving can actually lead us to something bigger. That could help us come up with a great business idea! Problem-solving can potentially become a genesis for something brilliant! What problems are you facing right now? I read in a blog post by Paul Graham that Steve Wozniak wanted a computer and Apple was born. Google … Read more