Learning never stops!

My childhood & schooling were all in small towns. But when I started working, I found myself in a city that was [and is] a capital of a state. A few months into the job, I was told to get my own bike. If you are in sales, you need to have one. And you … Read more

Mini masterclasses in Customer Service!

My recent interactions with three companies were nothing but Mini Masterclasses for free. Let me explain. The first one was a nut company. A company that sells nuts & dry fruits for a premium. The premium is to make you think that their products are of high quality. Like everyone else, I too equate high … Read more

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