Discover the top 10 strategies for improving your customer retention rates and watch your business grow! With these proven methods, you can keep your customers coming back and ensure long-lasting relationships. Don’t miss out on the opportunity to boost your bottom line and create a loyal customer base. Try these strategies today and see the difference it makes!
The Art of Collecting Customer Feedback: An Introduction The Art of Collecting Customer Feedback has to be mastered to thrive in these competitive times. Oftentimes, we find that sellers do not care about their customers. They get in touch with their customers only when they want to sell again. This is the reason why mastering … Read more
My prospects trusted my tech support people more than they trusted me. I am being brutally honest here. The tech support guys were not into Sales. But in the future, they have to work with the clients and support them. They have to meet them often. So, they can’t bluff. Hence, customers trusted them more … Read more
Your SaaS Business Needs a Customer Success Strategy and there are no two things about it. Without Customer Success no business can thrive and that’s even more critical for survival in a subscription-based business. Introduction: In today’s competitive market, Software-as-a-Service (SaaS) businesses face numerous challenges when it comes to acquiring and retaining customers. With increasing … Read more
If you own a SaaS (Software as a Service) business, it’s crucial to have a customer retention strategy in place. Here’s why: In conclusion, having a customer retention strategy is essential for any SaaS business. It leads to increased customer lifetime value, reduced churn rate, improved customer satisfaction, competitive advantage, cost-effectiveness, and valuable analytics and … Read more
As a sales or marketing professional, you know that acquiring new customers is important for growing your business. But did you know that retaining existing customers can be even more valuable? Customer lifetime value (CLV) is a metric that measures the total amount of money a customer is expected to spend with your business over … Read more
I attended a masterclass last evening. The learnings are for a lifetime. Here’s the deal: Never speak when your customer speaks. It’s rude/impolite & doesn’t serve any purpose. Watch your tone when you speak. Don’t assume things. Don’t ever say that you understand their problems when you have firmed up your mind not to resolve … Read more