Why does a Shoe Store Sales Person recommend only a particular brand during a Christmas sale?

Dr. Anil V. Pillai spoke about using Behavioural Sciences to get focused on the Customer & solve his problems. I had the privilege of attending this conference by CRM Academy Asia Founder Amit S. Chakarpani PhD. Dr. Pillai said his friend Don Peppers, a Thought Leader in Customer Experience, Marketing & Sales was observing a… Continue reading Why does a Shoe Store Sales Person recommend only a particular brand during a Christmas sale?