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How to make friends instantaneously?

My better half & I had been to a hospital recently. Ok, don’t panic. Nothing related to the pandemic. Far from it. We were waiting in the reception for some tests and watching everything roll by.

There was a tiny cafe tucked in one corner of the reception. A doctor walked up and asked for a “kashayam” and kept asking “is it ready” every now & then. “Kashayam” is nothing but a herbal drink. We Indians [that includes our Doctors too] strongly believe that our traditional herbs will help us build up our immunity.

Another doctor who just then walked in, saw this and was curious what it was. The first doctor said what it was and advised him to take it as well. The second doctor asked jokingly if he would survive taking it. He asked the cafe staff for its contents, in a typical medical style. They showed him a list on a mobile phone. Convinced, he ordered one drink for himself.

He got his drink and walked up to the reception counter and told his staff jokingly that he had not had “kashayam” after his childhood and asked the ladies there to take a photo of himself, on his mobile phone, to capture his first reactions sipping the herbal drink. They did. And he said “not bad” after tasting the drink.

He then looked at his photo, laughed & said “my face looks crumpled”. He promised to post it as his status. Then he walked up to me, a complete stranger, showed his photo on his phone & smiled. I got up and said it was looking great.

All this while, my wife and I were smiling & laughing looking at his antics. The Doctor & I became friends in a split second. He advised me to have the drink as well.

When you like someone they like you back as well. Thanks to Vanessa Van Edwards for that learning.

In #Sales, we should use #humour to make friends with our #customers and #prospects. We should do it subtly. The relationship will stay strong for the rest of our lives. I have experienced it.

How are your numbers looking up for the month? Forget the #numbers for a while, use humour and build up strong #relationships now.

Three cheers to you in advance for building up Strong Relationships!

Happy Selling!!

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Humour in Sales!

Babies start laughing in 6 weeks after they are born. In 6 months, they look at you and laugh. As they grow up, children laugh 200 – 300 times a day.

As adults, we laugh about 15 – 20 times a day [Do we?] or we have stopped laughing completely. That is the reason for all the stress and related disorders.

We should learn to look at our daily life with humour.

I was in a sales situation. Once, I had an appointment to meet the Head of Networking & System Support [NSS] team of an MNC IT Services company in Chennai. He was responsible for all the software purchases.

During this meeting, I was supposed to talk to him about a Data Modelling Software called ERwin [from a company called LogicWorks] and another product called BPwin.

I always learnt technically about the product, I mean, as much technical knowledge as required to sell.

So, there I was, waiting in the reception and I was called in.

I was expecting to meet only the head where as I was in for a shock when he had two people with him. And as if that wasn’t sufficient, he called four others into his cabin. They all literally surrounded me. I started sweating, first a little, then profusely.

The fun starts here now. I explained the product to the best of my abilities. These software developers, I am not sure if they were very angry that day, started asking several questions that were very technical and something that only Logic Works Product Manager can answer.

In Sales, none can make us feel awkward. 🙂

And if they try, we always have our weapon, a standard statement: “Sure, that seems to be a very good question, I will check with my tech team and get back to you”.

They finally released me from imprisonment.


What a call, man!

Well, the story goes like this: I managed to answer all their questions in due course and sold them a couple of licenses of both the products.

But, for a long time, I used to think of this sales situation and laugh.

I should thank those software developers for asking me those tough questions. They had so much confidence in my technical prowess that even I didn’t have.

Did I make you laugh?

Think of such things in your day to day life. You will find plenty of things to laugh about. Share those stories with friends and colleagues.

Keep Laughing!!

Happy Selling!!