Sales

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My response to a customer when he had some teething troubles.

Result: The customer continued with us. #customerexperience #sales  

By |June 13th, 2019|Customer Experience, Sales|0 Comments

15 Tips for Winning a Sale!

How many times have you been so close to closing a sale but lost it in the end? I have been there many a times. But I didn't lose the lesson. Let me sum up my learning and guide you to make a successful closing. 1. Ask for the order: If your prospect keeps postponing the [...]

How not to communicate…

Well, I am a great fan of emails. After the invention of wheels, I consider email application as the greatest invention. Even after whatsapp, messenger, skype etc, email still holds its place in this era of instant communication. But do we really know how to write an email? That sparks interest in the reader's mind [...]

Your Greatest Weakness is Your Greatest Strength!

Sales People are by far the only ones who do not stop learning. Yet they feel inadequate and identify areas of improvement. And continuously they upgrade, refine & groom themselves. Your Greatest Weakness is Your Greatest Strength! Identify your Greatest Weakness / your business' Greatest Weakness and you will be on your way to achieving [...]

Sales is not a sprint but a marathon!!

I happened to watch a portion of a documentary on marathon running. What I learnt is that it calls for more preparation than what is required for a sprint. Endurance is key for a marathon. While speed and agility are important for a Sprint, one should save energy and stay in the game at a [...]

What should your dashboard show?

Dashboards have been in use for more than two decades now. Initially, it was available only for the CXOs to stay up to date on their teams' performance and targets. But it is now important for each one of us to use a dashboard to stay focused and reach our goals. Let us take a [...]

By |September 17th, 2018|CRM, Customer Focus, Sales|0 Comments

America, August, Apple, Amazon – A’s & the Aces!

You must have read the news, I am sure. Apple became the first $ 1 Trillion company in terms of market valuation in August this year, followed by Amazon, the second $ 1 Trillion company. What makes Apple & Amazon tick? One thing I am sure, they are focused on Customer Experience & making lives [...]

An Interior Designer reveals his secret!

I asked him how me manages his customer data, in the hope that I will generate interest for a CRM. He is my friend. And it was a casual conversation. He laughed & said "we don't have too much data to manage". What he said after that makes sense. He said that he & his [...]

Big Potatoes rise to the Top on a rough road!

American football player Knute Rockne said this: “When the going gets tough, the tough get going.” When floods or Tsunamis cause a havoc, we have seen people rising to the occasion and providing help. What about the people who are affected? What do we learn from them? We will get to that in a bit. [...]

By |August 30th, 2018|Inspiration, Risk taking, Sales, Success Tips|0 Comments

Where do you get ideas, ask my friends!

It makes me think. Where do I really get ideas to write? It's a beautiful rainy day. Sitting by the side of the window in our beautiful office, my thoughts are flowing and my fingers are typing them as they flow. It's 10 past 6 in the evening. Except for the occasional interruptions I have [...]