Customer Focus

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What should your dashboard show?

Dashboards have been in use for more than two decades now. Initially, it was available only for the CXOs to stay up to date on their teams' performance and targets. But it is now important for each one of us to use a dashboard to stay focused and reach our goals. Let us take a [...]

By |September 17th, 2018|CRM, Customer Focus, Sales|0 Comments

America, August, Apple, Amazon – A’s & the Aces!

You must have read the news, I am sure. Apple became the first $ 1 Trillion company in terms of market valuation in August this year, followed by Amazon, the second $ 1 Trillion company. What makes Apple & Amazon tick? One thing I am sure, they are focused on Customer Experience & making lives [...]

Starbucks offers Crypto Coffee & a lesson in Customer Experience!

Soon customers will be able to pay for their Coffee using Bitcoin or a fraction of that, of-course. It's official. Starbucks is teaming up with Microsoft and New York Stock Exchange to let customers pay using their bitcoins to buy the items in stores. CNN Reported this hot news just now. What it tells us [...]

Why does a Shoe Store Sales Person recommend only a particular brand during a Christmas sale?

Dr. Anil V. Pillai spoke about using Behavioural Sciences to get focused on the Customer & solve his problems. I had the privilege of attending this conference by CRM Academy Asia Founder Amit S. Chakarpani PhD. Dr. Pillai said his friend Don Peppers, a Thought Leader in Customer Experience, Marketing & Sales was observing a [...]

By |July 11th, 2018|Customer Focus, Sales, Success Tips|0 Comments